Step 6. If you decided to download the backup, you'll be prompted to start the process now. Or, if you wish, you could elect to receive a link in a confirmation email that lets you download the backup when you have more time.
Download times vary according to your location and the speed of your Internet connection (as we mentioned earlier, only high-speed connections are recommended). For an estimate of how long it will likely take you to download your backup copy, see Figure F. Not every Office product is in Figure F, but the file sizes listed are comparable to other similar products.
Step 7. After the download is complete, save the file to the type of removable storage you prefer, such as a disc or flash drive device.
If have questions about your product key and/or need help downloading or ordering your Office 2010 backup copy, the support option you need to contact depends on where you purchased your suite.
Purchased suite from retail store. Users who purchased Office 2010 from a retail store, should contact Microsoft Support by visiting its Contact Us page and choosing one of its options, such as calling a representative, chatting with him or her online, sending an email to the support team, or asking an automated agent general questions for quick answers.
Other options on this page and the previous Microsoft Support page include other content areas you might want to explore for answers to common questions. For example, while on the Contact Us page you just opened, click Technical Support from the left column to access Product Solution Centers, the Fix it Center, Microsoft Communities, Microsoft Store Help and Support, and Product Activation Issues.
Purchased suite from online store. Users who need help with product key questions and other issues related to suites either downloaded online or installed after ordering the DVD online should contact Digital River.
Digital River's representatives are available at 877/427-5521 (from 8 a.m. to 8 p.m., Central Standard Time, on weekdays) or via email through the Contact Us page.
Users living in other countries can visit the Office 2010 Customer Support Phone Numbers page to see a list of country-specific phone numbers.
Purchased computer with suite preinstalled. Users who have Office 2010 because it came preinstalled on a computer, should contact their computer's manufacturer if they run into any problems downloading and/or installing a backup copy of Office. Their computer's manufacturer also can help them with questions related to product activations and technical support issues.